“It’s simple, straightforward and reliable…”

27th May 2014

Security systems provider First Alert has successfully completed the installation of CPNI-approved and EN50131 compliant electronic hatch protection systems at 14 underground drinking water reservoir sites across the Midlands for South Staffs Water.

The Yorkshire-based water facilities management company, which specialises in security, detection and monitoring systems, was awarded the 27-month contract following a competitive tender. In addition to the installation, First Alert will provide ongoing maintenance and proactive false alarm management support.

“First Alert’s approach to our project was very refreshing, from being awarded the tender right through to the system going live and beyond. There were a number of unforeseen challenges that could have potentially incurred additional costs, but this was factored in by First Alert, so we haven’t had any nasty surprises.

“First Alert’s ability to be flexible was vital to seeing the project through to completion. Their engineers accommodated several changes to the scheduling of our 14 sites going live, making them extremely responsive to our needs. We’re delighted with the system that’s been installed – it’s simple, straightforward and reliable and is backed up by First Alert’s maintenance commitment.”

Established 30 years ago, First Alert designs and manufactures its own products and has drawn on its extensive experience from the retail and manufacturing sectors to create cutting-edge water facility protection solutions.

When the company first entered the water facilities sector it initially partnered with Cambridge Water – who, coincidentally, recently merged with South Staffs Water – to develop intelligent security systems that could be fitted to existing telemetry infrastructure. In addition to providing more exacting data First Alert’s systems are extremely reliable and achieve considerable cost savings as new and expensive cabling is not necessary.

The systems use sophisticated sensors supported by a bespoke software package to record activity and analyse the data collected which is relayed to South Staffs’ control centre. The software is designed to manage out false alarms, which again save considerable operative and management time and ultimately costs.

Kate Wilkes, Resilience and Security Manager at South Staffs Water

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