“Shop Alert’s service level is exceptional…”

4th August 2017

Shop Alert has been installed at The O2 in South-East London since 2009 and was upgraded in 2015 to the latest Alert 2020 IP-based system, providing excellent day-to-day communication and security facilities between security teams and tenants across the estate.

Stefan Thompson, Duty Security Manager at The O2, said: “The upgrade to Shop Alert 2020 has made the system more versatile and useful in our environment. Messages can be sent to each of our units which can inform them of a late start or finish to events in the Arena. Also, with any missing children or security-related incidents, we can inform all the units at once.

“The tenant log book is also electronically installed onto the Shop Alert unit now. This has easy to follow guidelines and means that the tenants will always have a copy at hand. The Lock Down App which was created for us by Shop Alert has meant that we can devise a lock down situation if there is ever an armed marauding attack.

“The effectiveness of having a PIR in each of the units allows the Control Room to see if there is any movement in a unit. This is essential after any evacuation or during lock down hours.

“Shop Alert’s service level is exceptional. We are never left for more than a day before an engineer is dispatched to the site – that is if the problem can’t be solved by an engineer logging on remotely.

“I would recommend Shop Alert 2020 to any shopping centre or entertainment venue as a way of effectively maintaining a 2-way link between your control room and the tenant units.”

Stefan Thompson, Duty Security Manager at The O2

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